We have a highly experienced veterinary software and hardware support team based in Australia and New Zealand.

Support users can also access to our online support resources which include tutorial videos, free webinars and other online resources. Support users also have the ability to access software updates and enhancements, as well as suggesting and voting on future software features and changes.

Our online help and user guides are available at any time from within the Online Portal to offer answers for any questions you have.

If you are in need of assistance with VisionVPM practice management software or its associated products, please contact our dedicated Provet Animal Health Practice Solutions Service Desk. You can access priority VisionVPM support with a support and maintenance program.


Phone Support:


Free Call: 1800 150 264

Fax: 03 8677 9076

Hours: 8:30am to 5:00pm (all AU time zones)


New Zealand

Free Call: 0800 847 876 (0800 VIS VPM)

Fax: 09 355 0747

Hours: 8:30am to 5:00pm


Email Support:

You can lodge a support request with the service desk by email.